ORDER PROCESSING

Please allow up to 14 business days for your order to be processed and
shipped. Order processing times may be extended during sales, promotions, and
pre-holiday periods.


PLACING AN ORDER

If you are interested in any of our products and wish to purchase them,
please choose the product you like and add them to the basket.


DELIVERY

Shipments abroad are delivered by "Russian Post" once shipped, please
allow 14-45 business days. Due to the epidemiological situation, the delivery time
increased.
If a tracking number is available for your shipment, we will send you an
email with the tracking information. If you have not received the tracking
information within 5 (five) days, contact us in the direct messages in Instagram
(ссылка), Telegram / WhatsApp 89045407766 (ссылка), email:
bananacaps1@gmail.com.


RETURNS & REFUNDS

If you are not completely satisfied for any reason with the products you
received, we will gladly accept your return 14 (fourteen) calendar days of
delivery of the products. Products must be handled and kept with care and
returned in their original state with labels attached.
Inform us about the decision to return or refund the products n the direct
messages in Instagram (ссылка), Telegram / WhatsApp 89045407766 (ссылка),
emailed us vozvrat.banana.caps@gmail.com and marked "Return" or
"Exchange".
If you want to exchange the products for a different size or color, please
you will need to return the item (s). In this case, we ask that you cover the
shipping charges back to us for your return. We cover the shipping charge back to
us only in case of inadequate quality products.